DataRegain — No Data, No Fee Policy
Last updated: 25 August 2026
At DataRegain, we want data recovery to be simple and risk-free for our customers. That’s why, where your quotation or order confirmation states that the No Data, No Fee policy applies: If we can’t recover any usable data from your device, you won’t pay the agreed data recovery service fee. Simple.
1. How It Works Our process is straightforward:1. Send Us Your Device 📦Send your hard drive, SSD, USB stick, memory card or other storage device to DataRegain.
2. We Assess & Recover 🔧We’ll assess the device and, where technically possible, attempt to recover your data.
3. We Show You What We’ve Recovered 👀Where practical, we’ll provide information about the recovered data so you can understand the recovery result before payment.
4. You Pay 💳If we successfully recover usable data, the agreed recovery service fee becomes payable. If we recover no usable data, you don’t pay the agreed recovery service fee.
2. What Does “No Data” Mean?For the purposes of this policy, “no data” means that we are unable to recover any usable data relevant to your recovery request. The policy does not mean that you can refuse payment because: Some files are missing Some files are corrupted Some files cannot be opened Only part of the requested data was recoverable The recovered data is different from what you expected You expected a complete recovery
Storage devices can suffer varying degrees of damage, and some files may be permanently inaccessible. If we successfully recover usable data, the agreed recovery fee will normally be payable even if recovery is incomplete.
3. What Is Not Included in the No-Fee Promise? The No Data, No Fee policy applies to the agreed data recovery service fee only. It does not automatically cover separately agreed costs such as: Return postage or courier charges Special or expedited delivery Replacement storage devices USB drives or SSDs supplied for recovered data Specialist third-party laboratory fees Parts or components specifically purchased for your recovery Other expenses that you have expressly authorised We will explain any additional charges before they are incurred wherever reasonably possible.
4. Specialist RecoverySome devices require specialist equipment, facilities or third-party laboratory services.If your device requires specialist recovery, we will explain the proposed approach and any additional costs before proceeding where reasonably possible.If you approve the additional work, the No Data, No Fee policy will continue to apply to the agreed recovery service, unless we clearly tell you otherwise before proceeding.
5. Emergency RecoveryEmergency or priority recovery may be subject to different pricing and terms.If you choose an emergency recovery service, we will clearly explain the applicable charges and whether the No Data, No Fee policy applies before work begins.
6. Diagnostic AssessmentWhere advertised, our initial diagnostic assessment is free.A free diagnostic does not guarantee that your data can be recovered.We may determine that a device is technically unsuitable for recovery or that specialist facilities are required.
7. Your DeviceThe No Data, No Fee policy does not mean that DataRegain can guarantee the physical condition of a device.Storage devices that are severely damaged or failing can sometimes deteriorate further during examination or recovery.We will take reasonable care of your device and perform our services with reasonable care and skill.
8. Customer ResponsibilityYou must provide accurate information about your device and its history.Please tell us if: The device has been dropped It has suffered water or fire damage It has been opened Components have been replaced Recovery software has previously been used Another company has attempted recovery The device has been repeatedly powered on after failurePrevious recovery attempts can affect the chances of successful recovery.
9. PaymentWhere usable data has been successfully recovered, payment of the agreed recovery fee is required before the recovered data is released or delivered, unless otherwise agreed.Where no usable data has been recovered and the No Data, No Fee policy applies:The agreed recovery service fee is £0.Any separately agreed expenses remain payable as explained above.
10. No Guarantee of Complete RecoveryDataRegain does not guarantee that all data will be recovered.The purpose of the No Data, No Fee policy is to ensure that you do not pay the agreed recovery service fee where no usable data is recovered.It is not a guarantee of: 100% recovery Recovery of every file Recovery of every photograph Recovery of files in their original condition Recovery within a particular timeframeEvery recovery is different.
11. Consumer RightsNothing in this policy affects your statutory rights as a consumer.This policy should be read together with the DataRegain Terms & Conditions and Privacy Policy.Where there is any conflict between this policy and mandatory consumer protection legislation, the applicable law will take precedence.
12. Contact DataRegainIf you have questions about our No Data, No Fee policy, please contact us.