DataRegain (“DataRegain”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website or purchase our data recovery services.
1. Who We Are
DataRegain
For the purposes of applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, DataRegain is responsible for determining how and why your personal information is processed in connection with our services.If you have questions about this Privacy Policy or how we handle your information, contact us.
2. Information We CollectDepending on how you interact with DataRegain, we may collect: Name Email address Telephone number Postal address Billing and delivery address Company name, where applicable Device information Description of the problem with your device Recovery requirements Payment information Communications between you and DataRegain Information submitted through enquiry or recovery formsInformation contained on your deviceWhen you send us a device for recovery, it may contain personal information belonging to you or other people, including: Photographs Videos Documents Emails Financial information Personal correspondence Contact information Business information Other files stored on the deviceWe only access or process information contained on your device where reasonably necessary to diagnose the device, perform the recovery, verify recovered data or provide the agreed service.
3. How We Use Your InformationWe may use your information to: Provide data recovery services Diagnose storage devices Recover and verify data Communicate with you about your recovery Provide quotations Process payments Arrange collection and delivery Return your device and recovered data Provide customer support Handle complaints Maintain business records Meet legal and regulatory obligations Prevent fraud and misuse Improve our services and websiteWe will not use personal files recovered from your device for advertising, marketing or unrelated purposes.
4. Our Legal Bases for ProcessingWhere required by UK data protection law, we rely on one or more of the following lawful bases:ContractWe process information necessary to provide the service you have requested.Legal obligationWe may process information where necessary to comply with legal or regulatory requirements.Legitimate interestsWe may process information where necessary for legitimate business purposes, provided those interests do not override your rights.Examples include maintaining business records, preventing fraud and improving our services.ConsentWhere consent is required, we will request it before processing your information for the relevant purpose.You may withdraw consent where processing is based on consent.
5. Data Stored on Customer DevicesThis is an important part of our service.DataRegain may temporarily access personal information contained on a device submitted for recovery.We understand that this information may be extremely private or sensitive.Our technicians will only access files to the extent reasonably necessary to: Determine whether recovery is possible Identify recoverable data Perform the recovery Verify recovered files Transfer recovered data to youWe do not intentionally browse through customers’ personal files for unrelated purposes.Where possible, recovered data will be handled using secure processes designed to minimise unnecessary access.
6. Data SecurityWe take reasonable technical and organisational measures to protect personal information against: Unauthorised access Accidental loss Destruction Damage Unauthorised disclosure Unauthorised alterationDepending on the service, security measures may include: Restricted access to customer devices Password-protected systems Access controls Secure storage Secure data transfer Controlled technician access Secure deletion proceduresNo electronic storage or transmission system can be guaranteed to be completely secure. However, we take reasonable steps to reduce the risks associated with handling customer information.
7. How Long We Keep Your DataWe will only retain personal information for as long as reasonably necessary.Customer informationWe may retain information such as invoices, quotations and communications for as long as necessary to operate our business and meet legal, accounting and tax requirements.Recovered dataUnless otherwise agreed, recovered customer data will normally be retained for 30 days following completion of the recovery.After this period, recovered data may be permanently deleted.You are responsible for receiving and securely storing your recovered data before the retention period expires.We may retain limited technical information about the recovery after recovered files have been deleted where necessary for business, legal or support purposes.
8. Sharing Your InformationWe do not sell your personal information.We may share information with trusted third parties where reasonably necessary to provide our services, including: Courier and delivery companies Payment processors Hosting providers IT service providers Specialist data recovery laboratories Professional advisers Accounting providers Legal advisers Government authorities where legally requiredWhere a third party needs access to customer data to perform a service, we will take reasonable steps to ensure appropriate confidentiality and security arrangements are in place.
9. Specialist Recovery LaboratoriesSome devices may require specialist equipment or facilities that DataRegain does not operate directly.In these circumstances, we may send the device to a specialist recovery laboratory.Where this occurs: Your device may contain personal information. The specialist may need to access data to perform the recovery. We will use an appropriate specialist provider. We will take reasonable steps to ensure appropriate confidentiality and security arrangements. Where additional charges apply, we will seek your approval before incurring them.
10. CookiesOur website may use cookies and similar technologies.Cookies may be used to: Make the website function correctly Remember preferences Understand how visitors use our website Improve website performance Measure advertising performanceWhere required, we will ask for your consent before placing non-essential cookies.You can control cookies through your browser settings and, where applicable, our website cookie settings.
11. Website AnalyticsWe may use analytics services such as Google Analytics to understand how visitors use our website.Analytics information may include: Pages visited Approximate location Device type Browser type Referring website Time spent on pages General website activityWhere required, analytics cookies will only be used with your consent.
12. MarketingWe may use your contact details to send marketing communications where we have a lawful basis to do so.You can unsubscribe from marketing communications at any time.We will never use photographs, videos, documents or other files recovered from your device for marketing purposes without your explicit permission.
13. Payment InformationPayments may be processed by third-party payment providers.DataRegain does not normally store complete payment card details.Payment providers may process your information in accordance with their own privacy policies.
14. Your Data Protection RightsDepending on the circumstances, you may have rights under UK data protection law including: The right to access your personal information The right to correct inaccurate information The right to request deletion The right to restrict processing The right to object to certain processing The right to data portability The right to withdraw consent where processing is based on consentThese rights are subject to certain legal exceptions.To exercise your rights, contact. We may need to verify your identity before responding to certain requests.
15. Complaints If you have concerns about how DataRegain handles your personal information, please contact us first.DataRegain
We will investigate your concerns and attempt to resolve them.You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).Make a data protection complaint to the ICO
16. Children’s InformationOur services are not specifically directed towards children.We do not knowingly collect personal information from children through our website without appropriate consent.
17. International TransfersSome of our technology providers may process information outside the United Kingdom.Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by UK data protection law.
18. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.The latest version will always be published on our website.
19. Contact UsIf you have any questions about this Privacy Policy or how DataRegain handles your information, please contact us.